Terms And Conditions

Transparency is something Ace Auto is big on, so it’s important to us that you know what you’re agreeing to as our valued customer. Happy Buyer, Happy Seller. These are the conditions we would like you to be aware of. By accessing and registering on our website you are agreeing to these conditions.

Legalities

The website www.aceauto.co.za (the “Site”) is an automotive shopping website where you can browse, select and order spare parts and other products advertised by the Ace Auto Group. You agree to receive communications from us and from our third party service providers and you agree to accept "cookies" and other similar devices used by this Website to perform our services. You also agree that we may call or email you from time to time about any incomplete or unconfirmed enquiry you make through our Website. Further information on use of data can be found in our Privacy Policy.

Disclaimer

Ace Auto has taken every care to ensure that the information posted on the Site is correct and up to date at the time of publishing on the Internet. We shall not be responsible for any detriment incurred by reliance you place on this Site or its contents. However, Ace Auto Scrapyard will endeavour to correct any inaccuracies once Ace Auto Scrapyard has become aware of them. Illustrations and photos contained on the Site are sample representations of the products advertised, and variations may occur from time to time.

Amendments

Ace Auto has the right to change or discontinue any features of this Site including products, hours of availability without notice or liability. We always strive to provide our customers the most competitive prices, we also reserve the right to change prices displayed for products on the Site at any time.

Product Pricing

Pricing displayed on the Site represent the full price in Rands (ZAR), including VAT (Value Added Tax), for the product itself but does not include postage/delivery charges which will depend on the destination.

Online Sales

You agree to provide a true, complete and accurate email address, delivery address(s), billing address(s) and telephone number and to keep these details up to date. Furthermore you agree to provide accurate vehicle details and parts descriptions. Incorrect information provided could lead to a delay in delivering your product(s) or even the non-delivery of your products. Kindly note that the Ace Auto online ecommerce site is designed to guide and assist you to identify the correct vehicle make, year and model to help, (when used properly) in eliminating errors when ordering online. Our highly trained personnel are also available to assist you, to the best of their ability in this regard. It is brought to your attention that in the case of used parts purchase, you are aware that the condition of used parts vary. It is therefore not our intention to sell a used part as a new part.

Accepted Payment Options

Payment may be made via Visa or MasterCard credit cards or by bank transfer into our bank account (subject to clearing in the account), the details of which will be provided on request. Credit card transactions will be acquired via Payfast (Pty) Ltd who are the approved payment gateway for South Africa. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to http://www.payfast.co.za to view their security certificate and security policy.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2-3 days and delivery confirmed by way of email and/or sms. Deliveries will only be within South African borders.

Delivered parcels will be inspected for damages and photographed on every order to ensure goods are not damaged before packaging for delivery.

Please note that collection orders are not packaged and will not be packaged to accomodate self courier collections and we advise to rather use our delivery options at checkout.

Return and Refunds Policy

Due to incorrect parts ordered, Ace Auto reserves the right to charge out a 20% handling or cancelation fee on parts returned. Refunds will be made within seven working days from the date the part is returned. Refunds requests must be emailed through to refunds@aceauto.co.za which must include reasons for the return as well as the nominated bank account for the refund.

Customer Privacy Policy

Ace Auto Scrapyard shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/

Complaints Resolution Procedure

Complaints may be done in writing to complaints@aceauto.co.za Please include reasons for the complaint. Contact name and number. Complaints will be dealt with within 7 working days and return email or follow-up call will be actioned.

Intellectual Property

This Site contains copyright material, registered and non-registered trademarks that are protected by law and are the property of the Ace Auto Group and various stake holders (“intellectual property rights”). You must not use our material and any of the marks or trademarks appearing on the Site or our name or the names without our prior written permission.

Limitations of Liability

Ace Auto shall not be liable for any lost profits, loss of reputation, lost savings, any kind of commercial or economic loss, loss of goodwill, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the agreement or the sale of any products or services by Ace Auto or the use thereof whether or not such damages are based on tort , warranty, contract or any other legal theory – even if Ace Auto has been advised, or is aware, of the possibility of such damages. Ace Auto aggregate and cumulative liability towards the Buyer under any agreement shall not exceed an amount of ten percent (10%) of the related agreement. Any Buyer’s claim for damages must be brought by Buyer with in ninety (90) days of the date of the event giving rise to any such claim and any lawsuit relative to any such claim must be filed within one (1) year of the date of the claim. Any claims that have been brought or filed not in accordance with the preceding sentence are null and void. The limitations and exclusions set forth above in this Limitation and Liability Section shall apply only to the extent permitted by applicable mandatory law.

For for information please get in touch, please visit our contact page.